怎么举报跨境电商培训
2、工商局:工商局负责对企业的经营、注册等方面进行监管。如果你发现某个跨境电商培训机构存在违法经营等问题,可以向工商局进行举报。
3、公安机关:公安机关负责打击各类经济犯罪行为,包括跨境电商领域内的违法行为。如果你有证据证明某个跨境电商培训机构存在诈骗、虚假宣传等行为,可以向当地公安机关进行举报。
4月22日,中国消费者协会发布《中国消费者权益保护状况年度报告(2021)》。报告称,“独立站”跨境电商(以下简称独立站)业态规避境内监管,消费者维权难度大。
独立站供应链管理水平相对较低
独立站最早出现在2004年左右,是一种依赖第三方云计算服务提供基础支持,入口、数据、权益又独立的私有网站。作为在线店铺的一种,独立站可以自主、自由地对接第三方软件工具、宣传推广媒体与渠道。受电商平台监管趋严、同业竞争激烈叠加等疫情因素影响,很多中国内地的生产和零售商开始通过建立独立站,做跨境电商生意。
由于独立站供应链管理水平相对较低,商品货物来源较广,涉及多个国家、产地和渠道,货源复杂,供应链较长,导致合规风险增加。而且,部分独立站通过大量小平台销售不符合中国相关标准的商品,货不对板、价格欺诈、虚假宣传等情况屡屡发生。
出现问题消费者维权困难
报告称,部分商户销售“高仿”商品,侵犯正规品牌和消费者权益,损害中国卖家海外声誉。有些独立站卖家只收集个人数据,无意交付实际产品,消费者个人信息和隐私泄露风险较大。
独立站跨境电商站点在国外,在中国内地只有线下仓库,未注册公司实体,主要通过脸书、抖音等平台推送商品信息链接,实现对消费者的引流。因此,消费者在这类站点购物一旦发生消费纠纷,往往出现投诉渠道不畅、售后不及时、解决难度相对较大等问题。有些跨境电商平台声称产品全部为自营、直采,发生纠纷后,却以产品来源是海外代购为由,让消费者自己联系境外商家,消费者维权面临困难。
二手网络交易存在诸多问题
报告还称,二手物品网络交易经营者识别困难,消费者权益保护机制亟待完善。2021年,二手闲置物品交易继续维持了2020年破万亿元的市场规模,闲置物品交易范围几乎覆盖所有消费品品类,其中网络是其主要交易渠道。
国务院《2030年前碳达峰行动方案》对健全二手交易体系,提出了抓住资源利用源头、大力发展循环经济、健全资源循环利用体系、完善废旧物资回收网络、推行“互联网+”回收模式、实现再生资源应收尽收等要求。
当前,二手网络交易物品品类不断丰富,交易方式更加多元,但也逐步显露出诸多薄弱环节,主要有:
其一,二手物品交易中经营者缺乏经营者与非经营者识别机制,不少卖家以处置个人闲置物品名义从事经营活动,规避经营者的义务,成为监管洼地,消费者权益的行政保护薄弱。
其二,二手交易平台中信息不透明、买卖假货、盗版网课、钓鱼诈骗、销售违禁品等现象时常发生,部分平台的交易规则和治理措施落实不到位。
其三,售后服务参差不齐,部分平台沟通、投诉渠道不畅通,人工客服查找难、智能客服售前无法接通,消费者维权难度大。由于二手物品网络交易相关规则不明确,监管成本较高,消费者权益保护上总体比较薄弱,亟需加以解决。
来源 | 羊城晚报•羊城派
责编 | 施沛霖
这个投诉率在1%-2%之间。跨境电商客户投诉率的正常范围因为不同类型的产品、不同的市场而不同,一些跨境电商平台通常会将客户投诉率控制在1%-2%之间,这被认为是一个较为合理的范围。
这也意味着,如果投诉率超过2%,就需要引起平台的重视,并采取措施来降低投诉率。平台应该结合具体情况,及时处理客户投诉,加强售后服务,提高产品质量和配送效率,以提升客户满意度和忠诚度。趁着周末整理我写过的申诉邮件分享给大家。
亚马逊申诉(一):想知道 退货率太高收到小红旗如何申诉 ?点击 此处
了解亚马逊的小伙伴都知道,做亚马逊,推爆款和做店铺积累只是初级第一步,维稳和保持店铺安全长久才是重中之重,因为你永远不知道,明天和小红旗哪个先到来~~~~ORZ
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被投诉危险品的情况常常出现在电器类产品,产品SKU比较少的类目(说实话经常是你的对手丢给你的,正常客人会投诉你这个吗?)
今天就以电器类被投诉举例(因为小六就是写过电器被投诉,然后申诉成功的。。。哈哈)
首先,因为是被成功投诉了危险品,listing肯定会第一时间被下架的,这是亚马逊的风格。。。
不要慌,稳住你就赢了。先自我分析下,1 咱这产品是不是真的有危险?(肯定没有吧? 有的话帮不了你了) 2咱这产品有没有各种当地的必须的资格认证?有哪些能提供的认证?或者快速搞到的 3 你卖了那么多都好好的,就一个投诉,那是不是有可能是对手搞你?仔细看亚马逊通知你的邮件,上面写了啥。整理一下思路。
开始: POA - Plan of action
Dear Amazon Safety-Policy Team,
We are so sorry to find that the listing of ASIN: XXXX which is fulfilled by Amazon team has been removed because of safety concern on 3th September
(首先说一下写此邮件的原因,相关的产品)
A Identify the cause of the safety complaint: (自我检查和提供一下为啥有这种投诉产生的原因)
We can ensure that our products do no have any safety problems (因为有各种认证,加上卖了那么多就收到一个投诉,所以特别有底气啊有没有)
1 Our products has passed the US's CDR, FFC certifications and authorizations to mark (Please check the attachment files) (产品有各种认证就全部怼上去)
2All of the products have been repeatedly checked by our quality supervision departments Check 4 times, make sure the products are qualified before shipment, so the customers can receive the satisfactory products( 这里强调我们的质检是过关的,认真的,严肃滴)
3 We have sold out thousands in a few months Most of the customers use it well and have a good experience of our products (强调我们卖了巨多了,都没问题)
4 Our factory also have export qualification because we have been doing export trade for many years Our products are through many years’ market testing and recognized by many guests We promise there is no safety problem with our products (强调自己的工厂或者合作的工厂多年出口,有生产高品质产品的能力)
5 And this is the first time, a customer complains about our product has safety problem, so we strongly suspect that this is other sellers attacking us (强调这只是一次投诉,表达我们怀疑是竞争对手恶意投诉)
We hope amazon team can investigate this problem and give us a fair answer (有底气啊有没有)
邮件第二部分内容:
B Provide steps we have taken to resolve the issue and prevent similar issues going forward: (解决问题和预防问题,预防问题再次发生的措施是必须要写的,强调一下哈)
Sourcing -- Our brand of XXX has specialized suppliers:XXXXX(写上给你供货的 有资质的供货商公司名字), it’s a factory specialized in producing straighteners Our factory has its own research and development capabilities And there are a number of certifications for our product Please check the attachment: XX,XXX,XXXX
Listing -- All the product description and information on our listing are real We also provide some troubleshooting steps for the customers to solve their problem (强调我们图文与实物相符。及其它附加)
And we also attach some steps about how to use the XXX(你做了啥优秀的点自己加)
Shipping -- We choose the high-quality packaging and always choose Amazon FBA as our fulfillment (使用FBA物流,你懂得)
Product testing-- All of the XXX will be tested by the factory to make sure works well and safety They also have been repeatedly checked by our quality supervision departments Check 4 times, make sure the products are qualified before shipment (强调质检)
Expiration date-- Our products belong to electrical products and often out of stock because a lot of purchase So it’s impossible to shipped close to or past its expiration date (保质期承诺,其它产品确实有保质期的好好承诺周转率,及时清理库存就好啦~)
Labeling-- We have additional warning and instructions in the manual and we also provide some troubleshooting steps for the customers to solve the problem Besides, we have notice on XX (一些电器使用上确实有危险的地方贴上危险和注意使用方法的标志)
Condition-- We will improve the packaging of our products to ensure that the products that the customers received is intact Amazon FBA is always as our first choice for our delivery and we are very satisfied with Amazon's delivery speed and service (这里没啥好写的,就奉承一下亚马逊FBA服务了。。。)
(最后总结一下自己会怎么好好改进,承诺好好做巴拉巴拉)
Above all, we will always focus on the customer experience and improve the quality of product and packaging continuously If you are not satisfied with the above steps we taken to prevent similar issues going forward, please give us your valuable suggestions We will try our best to make up for our own deficiencies
(另外因为我们真的是有底气啊,所以再次表达要亚马逊查是不是竞争对手搞我们,当然不忘奉承一下亚马逊团队,哈哈,如下)
Besides, we hope amazon team can investigate this problem because we think this problem caused by the competitive sellers, they complain us maliciously They focus on malicious attacks on other sellers and their own benefits, rather than concentrate on improving a best service for the customers And this phenomenon will disrupt the Amazon market and it will produce bad effect to the development of the Amazon platform So that high-quality sellers and products can not have a good development, the customers can only buy their poor quality products and receive poor after-sales service
以上
希望上面对大家有帮助。
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以上是我的个人见解。 如果你有更好的想法和建议,以及有啥问题,可以在评论区提出。
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